Once you've found the product you want to purchase, click the add to cart button button. Once you are done choosing the items, click the proceed to checkout button to fill in the information required. Choose your desired shipping and payment option. Once the order has been placed, you will receive a confirmation via email.
Delivery times depend on your location. Proceed to checkout and continue to shipping method to see the delivery date. Keep in mind that weekends and holidays are not considered business days by Nana Kitty, or our shipping partners.
Because of the intimate nature of the items we sell, we are unable to return or exchange products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our store, they are considered used, and therefore cannot be returned.This includes, but is not limited to:vibrators and dildosdouche/enema kitsanal toys, beads and plugscock and ball devices, cock rings and cock sleevesgags and ropeslingerie and men's wearLubes, massage oils, condoms, and body paints are also not returnable.
If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please email us at firstname.lastname@example.org, to let us know of the issue. We will then send an email and provide instructions on getting the product back to us. When emailing about a defect, please state the following information, your order number, along with your name and the nature of the defect. Once the defective item is received back into our store (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge. Any item returned must have ALL original parts, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
Discreet shipping is important to many of us. The shipping label will read Nana Kitty. Below is a sample of an order ready to be shipped. Your credit card account will be charged under the name Nana Kitty.
Unfortunately we are unable to cancel your order once it has been processed at our warehouse. Please be advised, if you no longer wish to receive this order we suggest you mark the package RTS (Return to Sender) and refuse the order at time of delivery. Please note that the shipping box must remain sealed to refused an order.
You can reset your password by clicking on Login/Register at the top of the home page. Type in the email used to register your account and then click on reset password. The new password will be emailed to you.
18 U.S.C. 2257 Compliance. In compliance with the Federal Labeling and Record-Keeping Law (also known as 18 U.S.C. 2257), all models located within our domain were 18 years of age or older during the time of photography. All content and images are in full compliance with the requirements of 18 U.S.C. 2257 and associated regulations. Nana Kitty does not produce any content and makes no representation about any content on our site. All pictures of models on product covers or on video products offered on this site have been created / produced by other companies, manufacturers, or studios.Nana Kitty does not have in our possession any of the original 2257 disclaimers for any of the models. All of the companies, manufacturers, or studios that have created content that we sell or advertise have represented to Nana Kitty that all models appearing on their product covers or instructional videos are over 18 and that they, companies, manufacturers, or studios, maintain all appropriate 2257 disclaimers or the equivalent.